CONTACT FINANCEIA
How can we help?
Get help with your account, subscription, privacy, or a product question. Give us the context that matters and we will point you in the right direction.
SUPPORT REQUEST
Tell us what you need.
Add enough detail for us to understand the issue without including passwords, verification codes, or sensitive financial records.
Choose the closest topicThis helps route your question correctly.
Describe the expected resultInclude the page, device, and what happened.
Review before sendingYour verified request goes directly to the support inbox.
FREQUENTLY ASKED QUESTIONS
Answers before you write.
Start with the essentials. If your question is not covered, email our support team.
How do I recover access to my account?
Choose Forgot your password? on the sign-in screen. Financeia will send a one-time recovery code to the email address registered to your account. Support will never ask for your password or verification code.
Where do I manage or cancel a subscription?
Subscriptions purchased through Apple or Google are managed in the store account used for the purchase. Your Financeia account shows the resulting plan access, while billing changes remain with the relevant app store.
What should I include when reporting a technical issue?
Tell us whether you were using the web or mobile app, the page or feature, your device and app or browser version, what you expected, and what happened. Approximate timing and safe reproduction steps are also helpful.
What information should I never send to support?
Never send a password, one-time code, recovery secret, full payment-card number, bank login, or unnecessary financial records. We can ask for safer diagnostic details if they are needed.
How can I make a privacy or account-deletion request?
Use the privacy and account-deletion pages for the applicable request route and current instructions. You may also email contact@financeia.app from the address registered to your account.
Can support change financial records for me?
Support can help explain product controls and investigate technical problems, but you remain responsible for reviewing and approving changes to your financial workspace.